Delivery & Order Information

Delivery Timelines

Orders placed before 5.30pm on a business day are usually dispatched for a 1 to 2 day delivery.

We will normally dispatch goods by courier or first class post to the UK mainland excluding any area separated by water (‘UK Mainland’) from the mainland (delivery to the Scottish Highlands and Islands may take longer).

Delivery Charges

Free delivery on orders over £550 ex VAT. All orders falling below this threshold will be charged at £5.95. Any orders containing temperature controlled items will incur a cold chain delivery fee of £9.95 and are not eligible for free delivery regardless of order threshold met.

Temperature-Controlled Deliveries

Some products including many medicines and toxin require specialist temperature-controlled delivery to ensure the integrity and safety of the products. We take safety and compliance very seriously, going above and beyond to ensure all of our products reach you in perfect condition and at the optimum temperature. Our focus on MHRA compliance ensures the safety of your business and most importantly your patients. We use dedicated temperature-controlled couriers, delivery days may vary depending on postcode. Please see our Service list to check the service days in your area.

Please note, if not listed, your postcode is unaffected and is subject to normal delivery days.

Dispensing fee

We do not charge a dispensing fee when you use any of our Pharmacies.